Memodyne Official Website › Refund Policy
Refund PolicyMemodyne Refund Policy: the window, the route and the timetables
Every Memodyne pack carries 60 days from the date of purchase. The seller asks for 30 days of use before a claim. Claims are opened by telephone with the order ID, return postage is the buyer's cost, and the money takes three to five business days to process and five to ten more to reach a card.
The formal version of the guarantee, with the addresses and both timetables in full.
The Memodyne refund window
| Length | 60 days |
| Counted from | The date of purchase, not the date of delivery |
| Applies to | Every pack size, from two bottles to six |
| Use required first | 30 days, per the seller's terms |
| How a claim is opened | By telephone, +1 (302) 200-3480 |
| What a claim needs | The order ID from the confirmation email |
| Return address | 1700 Broadway, Floor 28, New York, NY 10019, USA |
| Return postage | Paid by the buyer; a tracked service is strongly advised |
| Processing | 3 to 5 business days once the return is credited |
| Money on the card | A further 5 to 10 days, set by the card issuer |
Purchase precedes dispatch, so a window counted from purchase is the shorter and safer reading of the two.
Making a Memodyne claim, step by step
Telephone the order desk
+1 (302) 200-3480 with the order ID in front of you. The website mailbox cannot open a claim and cannot see an order.
Write the three details on a slip
Full name, the email address used at checkout, and the order ID. Put it inside the parcel. Without them a return cannot be matched to a purchase.
Post the return, tracked
To 1700 Broadway, Floor 28, New York, NY 10019, USA. Keep the proof of postage until the money has arrived.
Allow both timetables
Three to five business days for the seller to process once the return is credited, then five to ten days for the card issuer. The second is outside the seller's control.
What the Memodyne policy does not cover
- An order placed through a marketplace reseller. That transaction is governed by the marketplace's own policy and this desk cannot open a claim on it.
- Return postage, which is the buyer's cost.
- A claim made after the window has closed, which is sixty days from the date of purchase whatever the pack size.
- Any medical outcome. A money-back window is a promise about money and nothing else.
- A parcel returned without a name, an email address and an order ID inside it.
Put day 50 in a calendar on the day of purchase. Ten days of margin absorbs a missed call, a weekend and a slow post, and it costs nothing.
Why the Memodyne window is counted from purchase and not from delivery
This is the single sentence in the policy that decides whether a claim succeeds, and it is worth spending a paragraph on rather than leaving it in a table row.
Three dates exist in any order. The purchase date, when the payment clears. The dispatch date, when the parcel is handed to a carrier. And the delivery date, when it arrives. They run in that order and the gaps between them are typically a day or two each, occasionally longer over a holiday weekend.
A window counted from purchase is therefore the shortest of the three possible readings, and it is the one the seller's terms state. A buyer who assumes the clock starts when the box arrives will be somewhere between three and seven days out, and at the far end of a sixty-day window that is the entire margin for a telephone call, a package and a postal service.
The practical instruction is short. Find the purchase date on the confirmation email, not the delivery date on the carrier's tracking page, and count from that.
| Date | What it is | Does the window run from it? |
|---|---|---|
| Purchase | When payment clears on the seller's checkout | Yes. This is the date the terms name. |
| Dispatch | When the parcel is handed to a carrier | No |
| Delivery | When the parcel arrives | No |
| First capsule | When a buyer actually starts | No |
| Day 30 | The earliest a claim can be made, per the 30-day use requirement | It is a gate on the claim, not the start of the clock. |
Counting from anything other than the purchase date overestimates how much window remains.
What to expect after a Memodyne return is posted
Two timetables run after a parcel leaves, and they belong to different organisations. Confusing them is the commonest reason a buyer telephones twice.
The first belongs to the seller. Once the return is received and credited, processing takes three to five business days. Business days means weekdays, so a return credited on a Thursday afternoon is realistically a following-week job.
The second belongs to the card issuer. Once the seller has issued the refund, the money takes a further five to ten days to appear on a statement. Nothing the seller or this desk does can accelerate that stretch; it is the card network's settlement timetable and it varies by issuer.
Added together, a fortnight to three weeks between posting a parcel and seeing money is ordinary rather than a sign that something has gone wrong. Keep the proof of postage until the refund lands, because it is the only document a buyer holds that proves the parcel was sent.
The parcel arrives and is credited
Tracked postage is what tells a buyer this has happened. Without it there is no way to establish when, or whether, a return landed.
Three to five business days of processing
The seller checks the return against the order ID on the slip inside the parcel. This is why the slip matters more than it looks.
Five to ten days at the card issuer
The refund is issued and the money makes its way back through the card network. This stretch belongs to a bank rather than to a shop.
The money appears
If it has not after three weeks, telephone +1 (302) 200-3480 with the order ID and the postage receipt to hand.
Common Memodyne refund questions, answered in one line each
| Question | Answer |
|---|---|
| Can I claim on an opened bottle? | Yes. The terms ask for thirty days of use, so opened bottles are expected. |
| Do I send back the empties? | Send back what remains, including empty bottles, so the return matches the order. |
| Can I claim on part of a six-bottle pack? | Ask the order desk. The policy is written around whole orders. |
| Is the shipping charge refunded? | Ask the order desk when the claim is opened; the pack price is what the policy covers. |
| Can I email a claim instead of telephoning? | Claims are opened on the telephone. The order email address can follow up, and the website mailbox cannot see orders at all. |
| What if I lost the order ID? | It is in the confirmation email. If that is gone, the order desk can search on the email address used at checkout. |
| Does a refund cancel the bonus guides? | They are digital downloads already delivered; the refund concerns the bottles. |
| Can I reorder later after a refund? | Nothing in the terms prevents it. A new order starts a new window. |
Where a row says to ask the order desk, that is because the answer is not printed in the terms and this desk will not guess at it.
Choosing a Memodyne pack with the refund window in mind
A refund policy reads as a legal document and behaves as a buying guide, because the window does not grow with the pack. Sixty days is sixty days whether an order is two bottles or six, and that single fact should shape which pack a first-time buyer chooses.
Two bottles covers sixty days of mornings, which matches the window exactly and leaves no margin at either end. Three bottles covers ninety, so the decision is made at week six with a month of capsules still in the cupboard and the money still recoverable. Six bottles covers a hundred and eighty days, of which four months sit outside any protection at all.
Put beside the thirty-day use requirement and the four-to-eight-week wait the distributor reports, the three-bottle pack is the one whose supply, window and expectations line up. The six-bottle pack is the cheaper morning and it is the right second order rather than the right first one.
| Pack | Days covered | Window | Days outside the window |
|---|---|---|---|
| 2 Bottles | 60 | 60 days | 0 |
| 3 Bottles | 90 | 60 days | 30 |
| 6 Bottles | 180 | 60 days | 120 |
The right-hand column is the supply a buyer keeps whatever happens, because the window has closed by then.
